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Crystal Mall Tickets

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About Crystal Mall

Crystal Mall is a two-level regional shopping destination in Waterford, Connecticut, offering a broad mix of stores and dining options. With roughly 780,000 square feet of gross leasable area, the mall has a storied history and continues to redeploy spaces as the property evolves. While individual seating charts aren’t published for the entire mall, there is a bustling food court with ample seating for shoppers and diners. We’ve got you covered with essential details on parking, transportation, and nearby lodging and dining to help you plan visits with ease.

Whether you’re catching up on shopping, meeting friends for a meal, or attending an event, Crystal Mall provides a central location with straightforward access. For stays, nearby options include SpringHill Suites Mystic Waterford (about 3 miles away) and Oakdell Motel on Hartford Turnpike. We’ll keep you informed about ongoing changes at the property as EB continues to optimize the space, including any updates related to anchor stores and potential office reuses. Secure your seats and plan ahead with our easy, no-fuss approach to finding parking, transit routes, and nearby amenities.

Good to know

Seating, Parking & Venue Information

  • Address: 850 Hartford Turnpike, Waterford, CT 06385.
  • Venue type and size: enclosed two‑level regional mall with roughly 780k sq ft of gross leasable area and dozens of stores (historic anchors included Sears, Macy's, JCPenney, and Christmas Tree Shops; Macy's closed in 2021; JCPenney closed in 2024).
  • Seating/chart: no publicly published seating chart for the mall; there is a food court with seating available for shoppers.
  • Parking: private parking lot for the mall.
  • Transit: served by local bus lines (public transit access noted in property listings).
  • Nearby hotels: SpringHill Suites Mystic Waterford (about 3 miles away) and Oakdell Motel on Hartford Turnpike is nearby; more lodging options exist in the Mystic/Norwich area.
  • Notable events: Santa visits reported for the 2025 season; anchor closures and ongoing redeployment of assets as EB plans to convert the site for office use; Macy’s anchor closed in 2021, JC Penney closed 2024.