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How Can We Help?
Find answers to common questions or get in touch with our support team. We're here to make sure you have a great experience.
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Frequently Asked Questions
Ordering Tickets
How do I purchase tickets?
Browse our events, select your seats, add them to your cart, and complete checkout with a secure payment. You'll receive a confirmation email immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay for your convenience.
Can I purchase tickets over the phone?
Yes! Call us at (312) 644-6446 to speak with a ticket specialist. We're available Monday-Friday 9am-6pm CT, and extended hours on event days.
Delivery & Tickets
How will I receive my tickets?
Most tickets are delivered electronically via email within minutes. Some tickets may be shipped via FedEx or available for will-call pickup at the venue.
When will my tickets arrive?
Electronic tickets arrive immediately. Physical tickets are shipped within 24-48 hours and arrive 2-5 business days before your event.
What if my tickets haven't arrived?
Contact us immediately. Under the 100% Buyer Guarantee, a 100% ticket refund applies if an accepted order is not delivered by the seller or is not shipped in time for the event.
Changes & Refunds
Can I change my order after purchase?
Once an order is confirmed, tickets cannot be changed or exchanged. Please review your selection carefully before completing your purchase.
What is your refund policy?
All sales are final. If your event is canceled and not rescheduled, the 100% Buyer Guarantee provides a 100% ticket refund; shipping is not included.
What if my event is postponed?
Your tickets remain valid for the rescheduled date. If you cannot attend the new date, contact us to discuss your options.
Account & Orders
How do I track my order?
Log into your account to view order status and tracking information. You can also use the order number from your confirmation email.
I forgot my password. What do I do?
Click 'Forgot Password' on the login page and enter your email. We'll send you a link to reset your password.
How do I update my account information?
Log into your account and navigate to Account Settings. From there, you can update your email, password, and payment methods.
You got a guy™
Still Need Help?
Our customer service team is available to assist you with any questions or concerns. We're committed to making your experience exceptional.