Privacy Policy

Gold Coast Tickets, Ltd. ("Gold Coast Tickets," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect personal information when you visit our website or purchase tickets from us. By using our service, you consent to the practices described here.

1. Information We Collect

Information you provide

• Contact & account information — name, email address, phone number, and password when you create an account or place an order.
• Billing & shipping information — billing address, shipping address, and order details. Credit card data is handled by our PCI-compliant payment processors and is not stored on our servers.
• Communications — the content of messages you send us (e.g., support requests).

Information collected automatically

• Device & usage information — IP address, browser type, device type, pages visited, referring URLs, and approximate location derived from IP.
• Cookies & similar technologies — see Section 4 below.

2. How We Use Your Information

• To process and fulfill your ticket orders and deliver your tickets;
• To respond to your inquiries and provide customer support;
• To send order confirmations, event notices, and (with your consent) marketing communications;
• To detect, prevent, and address fraud, unauthorized transactions, and abuse;
• To improve our website, services, and content;
• To comply with legal obligations and enforce our Terms of Use.

3. How We Share Information

We share personal information only as necessary to operate our business:

• Service providers — payment processors, ticket fulfillment partners (including the upstream ticketing network that supplies and delivers inventory), shipping couriers, and analytics providers, under contracts that require them to protect your information and use it only for the services they provide us.
• Legal compliance — when required by law, court order, or to protect our rights, customers, or safety.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember preferences, measure traffic, and understand how our site is used. You can control cookies through your browser settings; disabling them may affect some site functionality. We do not use cookies to create sensitive-category profiles.

5. Your "Do Not Sell or Share" Rights (CCPA/CPRA)

We do not sell your personal information for monetary consideration, and we do not share it for cross-context behavioral advertising. Under the California Consumer Privacy Act, California residents have the right to know, access, delete, and correct their personal information, and to opt out of any future "sale" or "share." To exercise any of these rights, contact us at support@goldcoasttickets.com or (312) 644-6446. We will verify your identity before responding.

6. Your Other Privacy Rights

Depending on where you live, you may have the right to access, correct, or delete your personal information, and to object to or restrict certain processing. To make such a request, contact us using the details below.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are typically retained for the period required by tax, accounting, and consumer-protection laws.

8. Security

We use industry-standard safeguards to protect your information, including encryption in transit (TLS) and secure payment processing. No method of transmission or storage is completely secure, but we work to protect your information using reasonable technical and organizational measures.

9. Children's Privacy

Our service is not directed to children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, please contact us and we will delete it.

10. External Links

Our site may link to third-party websites we do not control. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision. We encourage you to review this page periodically.

12. Contact

Questions about your privacy or this policy? Contact us at (312) 644-6446, email support@goldcoasttickets.com, or write to: Gold Coast Tickets, Ltd., 875 N Michigan Ave, Chicago, IL 60611. See our Contact page for office hours.